You know sometimes you have a bad customer service experience and you tell the whole world about it. How many times do you tell when you have a great experience? Well, I have one for you. I have a pair of Stacy Adams shoes that I hardly ever wear. So, one evening I went out and I put the shoes on. When I returned home and started to put my shoes away. I noticed that the sole of the shoe was coming apart.
I didn’t think much about it because I had the shoes for some time. Well, I started thinking. I have not worn the shoes hardly at all. I really didn’t get my wear out of them. I wondered if I contacted Stacy Adams what they would say and how they would address my situation. I initially reached out to them on Facebook by sending an inbox message. The responded a couple of days later and advised me to contact their customer service number and they provided that number to me. When I called, the woman was so nice she said that she would send an email to me so that I could describe the problem and they would go from there. I received the email while I was on the phone with her. I completed the form and sent it in with the accompanying pictures to show what happened.
Well, about a week later I received an email stating that they no longer carried that style of shoe, (Sad Face) but that I could request a complementary pair of Stacy Adams shoes. All I had to do was go to their website and pick out the shoes! Wow, I was not only happy about the fact that they listened and understood. They made the situation right. I picked out 3 different pairs that I liked as I could not decide on which pair or remember the exact price I paid for them. I thought it would be ok for them to pick the pair and send me the choice as I liked them all. I emailed my request over.
About another week went by. They emailed me, told me that my order was being processed and would be on the way. I could not believe it. Well, lo and behold in the mail today I received a fresh new pair of Stacy Adams! (Happy Face)
So a big kudos to Stacy Adams for going the extra mile and providing the customer with an above the top experience that I will not forget. So, if you have a great customer experience that you have received you should talk about it share it and let that company know how well they did. I think it goes a long way when they can hear about a positive outcome.
Tell me about your great customer experience.