The customer’s feedback

images-customer feedback

I thought it would be a good exercise to see how customers actually feel about what great customer service is. So, I took a survey. I asked 50 people and I received 20 responses. I asked the question. What is one word that you would use to describe great customer service? I wonder how often these words are actually taken into consideration when there is an interaction between customer and businesses. Can you imagine if businesses looked at these words from the customer’s prespective? I wonder how many more sales leads could be generated? How many more deals could be closed?  How many more loyal customers could the business retain? It’s just a thought. How would  you describe great customer service in one word?

Here is the list

Hospitality
Friendly
Respect
Perceptive
Listen
Service
Courtesy
Attentive
Relief
Compassion
Helpful
Inquisitive
Outgoing
Must
Anticipate
Considerate
Useful
Satisfaction
Complete
People

 

Author: dbeaumont16

Known for delivering outstanding customer support to clients, David Beaumont is a knowledge seeker and results driven visionary who builds relationships with clients and peers by aiding the end-user through training and development tasks. David is a qualified support professional, HDI Certified and holds a Bachelor of Science in Business Administration, Finance from The Ohio State University. He has more than 15 years of experience in customer service, EDI and client support. You can follow him on Twitter @dbeaumont266 or feel free to comment on his blog: https://customerserviceisreal.wordpress.com. You can also connect with him via LinkedIn: https://www.linkedin.com/in/david-beaumont-9299b46/

2 thoughts on “The customer’s feedback”

  1. Very true. We in the business world focus too much on selling the product in lieu of consulting the customer on the products we have to offer.

    The other interesting part I read in your survey is the lack of responses. 30 people decided not to answer. The same is true with the word of mouth advertisement. Those who have good experiences tell far less than those who have a bad one.

    Like

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