I thought it would be a good exercise to see how customers actually feel about what great customer service is. So, I took a survey. I asked 50 people and I received 20 responses. I asked the question. What is one word that you would use to describe great customer service? I wonder how often these words are actually taken into consideration when there is an interaction between customer and businesses. Can you imagine if businesses looked at these words from the customer’s prespective? I wonder how many more sales leads could be generated? How many more deals could be closed? How many more loyal customers could the business retain? It’s just a thought. How would you describe great customer service in one word?
Here is the list