Hello to all, it’s been a while since I have written. This particular blog entry was thought provoking so I am sharing.
In my writings that I have done on my blog. Tweets I have seen about the customer experience and customer service. It would be easy to believe that in order for you to rate the experience you would need to have had the service given to you. I think intuitively that makes perfect sense. However, sometimes the way you look at something might be an indicator of how the outcome is going to be. Is it always fact that perception is reality? Can this be true in today’s world of customer service?
Let’s say you are in the mood for pizza and while driving you see this pizza shop that is very run down on the outside, their display lights have two or three of the letters in the name lit up. Windows are dirty as well as the parking lot has trash thrown about. Given that visual what would be your first thought be? If you make the decision that you will take a pass on that pizza because of the way the shop looks you may very well be passing up the best pizza you would have ever tasted. The even more important element here is that you never get the opportunity to experience the customer service that would give an even better experience, not to mention the best pizza would’ve ever tasted.
Help Scout www.helpscout.net says 70% of buying experiences are based on how the customer feels they are being treated.
Well, if you never go into that pizza shop how are you going to know what that true experience is like for you? An you know you are really dying for some pizza! Give your experience a fair shake when trying to make a decision to do or not to do. If there is something that you have been wanting to try or do, check out what the service is like so that you can get a true experience. Hope this was thought provoking.
As always, thank you for taking the time to read my blog and sharing your experiences.