Making the Customer Whole – Part 2


Happy New Year to everyone!!

I wanted to follow up with you since my last post about K&G and my experience. If you didn’t read my last post. Here it is:

I am happy to report that my check was delivered today by way of FedEx. I am pleased that K&G delivered on their promise of making the customer whole. In a book I read (Amaze Every Customer Every Time – Shep Hyken) it talked about the $5 dollar life boat. Basically, a customer service environment is given the authority to issue up to $5 dollars to make a bad customer experience right again. Now this can vary from company to company and the monetary amount can differ. It might not even be a monetary fix. Just having the customer service front line in a position to make things happen. Which in turn makes an unpleasant experience pleasant once again.

K&G has set me back on track where I am now pleasant and look at them as a favorable company to do business with. I would hope that going forward my experience is shared with their customer support staff and the retail stores to show how to properly correct a bad experience so that the customer is made whole.




Thank you once again K&G for taking the time to put yourself the customer’s shoes so that you could make them whole.






Author: dbeaumont16

Known for delivering outstanding customer support to clients, David Beaumont is a knowledge seeker and results driven visionary who builds relationships with clients and peers by aiding the end-user through training and development tasks. David is a qualified support professional, HDI Certified and holds a Bachelor of Science in Business Administration, Finance from The Ohio State University. He has more than 15 years of experience in customer service, EDI and client support. You can follow him on Twitter @dbeaumont266 or feel free to comment on his blog: You can also connect with him via LinkedIn:

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